SHIPPING FEE: 

• All prices quoted are not inclusive of shipping
• Shipping fees will be charged according to the rate card.
• The Shipping Rate, please refer to the respective procuct listing.
• Free Shipping is subject to the promotion period and will be annouced on the respective event.

Shipping Arrangement

• Our Associate Logistic is: "ZTO Express"
• The Tracking webite for West Malaysia is " https://www.tracking.my/zto "
• The Tracking webite for East (Sabah & Sarawak) Malaysia is " http://www.e2express.my/returntracking.php "
• Delivery upon payment is made.

• Area coverage only available at Peninsular Malaysia and East Malaysia only.

• Our operation day is from Monday to Friday

• Orders will be shipped out not more than 7 working days from the date of confirmation. In the event of delay, we will notisfied the customer via email.

• Click the link here to trackback all your shipments: https://www.tracking.my/

• Any payment made before cut off time we will courier your item out on that working day. Otherwise will be courier out the next working day.

 

Please contact us if your item not received after 3 working days by emailing us at cocoempire.yong@gmail.com or  or Whatsapp 017-5199113.

 

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Stock Availability

In the event of non-stock availability for a specific order, the seller would contact the buyer for a decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

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Combine Shipping

Combine shipping is not allow.

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Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

• All FREE GIFTS mentioned in products description is subject to availability while stocks last, if buyer concerning about free gift, please enquire before place order.
   
• All sales are final unless the item is defective upon receipt.
   
• Customer satisfaction is always our priority and please contact us first if you meet any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.